The responsibilities determined by the Tourism Board of the Ministry of Health (SATURK) of the institutions providing health tourism services are listed below. Medicasa undertakes to comply with all these responsibilities; and it composes our "Company Constitution" against our patients.
Responsibilities of health tourism institutions are defined as intermediary firms in health tourism and the intermediary firm is called “Agency”. In this sense, the Agency means the person or institution that provides assistance or makes it easier for others. Accordingly, it is known as the person or organization that makes contact between service users and service providers.
1. Agencies should not be unbalanced when referring them to the patient's preferences in terms of health institutions and should not force them to guide one or more private institutions in particular.
2. The process managed by the agent must comply with the patient's preferences.
3. Educators should employ health professionals who are proficient in health technology and who can be scientific when they give advice and give opinions.
4. In the process of directing or managing relationships with patients, first of all, agencies should prefer hospitals that meet the accredited criteria, especially in health tourism. These hospitals should provide assurance of the reliability of clinical quality.
5. Educators should provide information through the website to facilitate access to international patients.
6.Suppliers shall provide detailed and sufficient information for the service groups provided by hospitals.
7. Agents should perform procedures that are defined and documented by the patient or the third person acting for the patient.
8. For patients coming from agencies, hospitals are obliged to recruit health tourism and interpreter staff in proportion to the targeted population.
9. Agencies should use articulated, standardized language and checklist that are accepted for information sharing with hospitals or patients.
10. Information on pricing policy should be communicated to patients to demonstrate reasonable cost estimate and treatment plan.
11. Verification of medical information and receipt of patient data and evaluation by the hospital should be notified to the patient.
12. The process of treatment, including telemedicine or other web-based methods, should be shared with patients.
13.The patient's treatment safety and patient data should be provided to the patient.
14. The patient should be informed about the health institution and all alternatives if the doctor recommends it.
15. Consent should be obtained from the patients about the agreed treatment plan.
16. Possible complications related to the time required for treatment should be well predicted.
17. Patients should be informed if there is a requriments about rehabilitation programs.
18. Reimbursement policy and conditions and payment methods are determined by the Agency in order to continue treatment in case of any problems besides the required advance.
19. If necessary, support should be provided for a visa application, including a letter of approval.
20. Information on access to the proposed hospital should be published in writing and on the website in a precise and transparent manner.
21. The process of flight plan, reception and transfer should be coordinated until the hospital is reached.
22. Protection and other services are provided in accordance with the patient and the companion. For example: shopping, sightseeing tours, museum and theater tours.
23. Responsibilities and obligations must be fulfilled if the trip is changed or canceled.
24. The patient should be informed about possible tourism programs after treatment or rehabilitation.
25. After all procedures, the necessary documents should be forwarded to the patient and the health institution.
26. Necessary feedback should be obtained from patients and their relatives and shared with the software, SATURK and hospital